AI Automation for MSPs ✦ United Kingdom
Ignyss maps your MSP operations, finds every hour you're bleeding, and deploys AI automations that give it back — in weeks, not months. No fluff. No complexity. Just time, returned.
Per Ardua Nostra, Ad Ignota · Through our hardship, you will reach the unknown
The Real Cost
For MSPs billing £500k–£3M a year, these are the tasks eating your team alive. Every one of them is automatable. Most take weeks to fix, not months.
Manually copy-pasting every inbound enquiry into your CRM. Scoring leads by memory. Missing the hot ones because someone was busy.
2–3 hrs/weekBuilding proposals from last year's template. Copy the client name. Update the pricing. Forget to change the date. Send it. Cringe.
4–5 hrs/proposalChasing that quote that went quiet three weeks ago. Nobody remembered to follow up. The deal went to someone else.
Revenue, lostYour dispatcher managing jobs through a WhatsApp group and a shared spreadsheet. In 2026. At a technology company.
Daily frictionAnswering "when will my monthly report be ready?" for the third time today. Then building that report manually from five different systems.
3–4 hrs/client/monthYour best engineer handling out-of-hours calls with the same holding message he's written four hundred times. Because you haven't had time to fix it.
Morale + churn riskSunday afternoon. Admin. Again. Not strategy. Not building. Not resting. Admin — because the week filled with everything except the things that matter.
Every. Weekend.Every one of these is automatable.
In weeks. Without replacing any of your existing software.
Scroll down to see exactly what we buildThe Process
Six stages from first conversation to your business running on autopilot. Every step is deliberate. Nothing is wasted.
Thirty minutes. We listen. You walk us through your day, your frustrations, your bottlenecks. We identify the exact pressure points where time and money are leaking. No pitch, no slides — just honest diagnosis.
Free · 30 minutesWe spend a week inside your operation. Every process, every manual touchpoint, every system mapped and scored for automation potential — with the exact ROI of fixing each one calculated. You receive your Automation Opportunity Report.
£500–£2,000 · 1 weekWe present your bespoke automation roadmap. Prioritised by impact, sequenced by logic, costed with precision. You see exactly what we'll build, exactly what it will cost, and exactly what you'll get back. No surprises. No upsells hidden in the small print.
Included in auditWe build your automations using our proven module library, configured precisely for your business and your existing software. Two to four weeks. You stay informed at every step. Fixed price. No scope creep. No radio silence between updates.
2–4 weeks · Fixed priceWe onboard your whole team, run live tests on every flow together, and stay close for the first ninety days. Adoption is where most automations fail. We guarantee it won't fail here — the technology, the behaviour change, and the results are all part of the commitment.
Included · 90-day guaranteeMonthly retainer keeps everything running, optimised, and growing. We monitor, maintain, and expand your automation suite. Every month your business runs hotter than the last. The fire doesn't go out — it spreads.
From £500/monthAutomation Modules
Click any module to see exactly what we automate, which systems we connect, and how many hours per week you recover. We don't build everything at once — we start with the two or three that pay for themselves fastest.
Every inbound enquiry — from your website, email, or phone — captured, scored, and routed to the right person within 30 seconds. No lead falls through a gap, ever again.
Every inbound message read, classified, and responded to by AI — before your team even opens their inbox. Complaints escalated. Routine questions answered. SLA breaches prevented before they happen.
Jobs, tickets, and tasks automatically assigned to the right engineer — by skill, current load, and geography. Replace the WhatsApp group and the shared spreadsheet with a system that actually works.
Proposals, SOWs, contracts, and monthly reports generated automatically from data that already exists in your systems. Sent to the right person at the right time without anyone touching them.
Every lead chased. Every client checked in on at exactly the right moment. Renewal alerts 90 days before expiry. Review requests at the peak of satisfaction. Nothing left to memory or chance.
An AI that knows everything about your business — pricing, processes, client preferences, FAQs. Your team asks questions in plain English and gets instant, accurate answers. Stop being the bottleneck.
The Transformation
We connect to the tools you already use — no rip-and-replace
Some businesses survive.
"Most businesses improve in inches. Ignyss clients don't improve — they ignite. The difference is visible in month one."
Ignyss"Your best people are doing admin that a machine should do. That's not an efficiency problem. That's a leadership opportunity."
Ignyss"Per Ardua Nostra, Ad Ignota. We take on the complexity so you don't have to. Through our hardship — yours will reach the unknown."
IgnyssBefore You Ask
No. We build around what you have, not instead of it. Whether you're on ConnectWise or Autotask, HubSpot or a custom CRM, Microsoft 365 or Google Workspace — we connect to your existing systems via APIs and workflows. No data migration. No software swap. No disruption to how your team works day-to-day.
The audit takes one week. The build typically takes two to four weeks. Most clients see measurable time savings in the first week of go-live. ROI on the initial build is typically recovered within the first two to three months — often sooner for modules like document generation and follow-up sequences where the value is immediately quantifiable.
Every automation we build is monitored 24/7. If something fails, we typically know before you do. Monitoring, alerts, and fixes are included in your retainer — there is no separate "support" cost. For the first 90 days post-launch, we treat every issue as P1 regardless of severity. The goal is adoption that sticks, not a handover that disappears.
Yes, completely. You own the workflows, the logic, the integrations, and the code. If you ever decided to move on, you could take everything we built with you. We manage them on retainer because most clients want us to — not because we've locked you in. There are no proprietary black boxes here.
Yes to both — and this is intentional. We built our module library specifically for MSPs using PSA tools. ConnectWise and Autotask are the most common platforms in our target market and our integrations are designed with their APIs and data models in mind. If you use a different PSA, we can almost certainly still connect — book a discovery call and we'll confirm.
The audit costs £500–£2,000 depending on the complexity of your operations. It is always a fixed price — no surprises. At the end of the audit, you receive your Automation Opportunity Report with every process we found, its automation potential score, and the precise ROI calculation for fixing it. If you proceed with a build, the full audit fee is deducted from your project cost. If you decide not to proceed, you keep the report — and everything in it is still yours to act on.
This is built specifically for owner-operated MSPs with 5–20 staff. You're at the size where every hour of admin is an hour not spent on clients, sales, or growth — and where the cost of that lost time compounds fastest. Large enterprises have internal teams to solve these problems. You don't. That's exactly why Ignyss exists.
Transparent Pricing
Every engagement starts with a paid audit. This protects both of us — you get a precise ROI calculation before any build begins. No audit, no project. No exceptions.
Starter
+ £2,500–£5,000 one-off build
Growth
+ £5,000–£10,000 one-off build
Partner
+ £12,000–£25,000 one-off build
The Ignition Point
Book a free 30-minute discovery call. No pitch, no pressure, no slides — just an honest conversation about where your business is and where it could be. We'll tell you exactly what we'd fix, how long it would take, and what it would be worth.