Retail & E-commerce Automation · Online Stores · Physical Retail

Your store works 24/7.
Your back office should too.

Orders, returns, stock levels, abandoned carts, post-purchase follow-ups — your team is buried in operational work that doesn't need a human. We automate the operations layer so you can focus on growth.

Per Ardua Nostra, Ad Astra — Ignyss.

Book Your Free 30-Min Consultation See What We Automate
0%
Of customer queries are just order status
0×
Repeat purchase rate with post-purchase sequences
0%
Of abandoned carts recovered with automation
£0
Discovery call — we earn it by showing you the gap
The problem

The operational grind is eating your margin.

Every order generates a chain of manual tasks. Multiply that by hundreds of orders per week and your team is buried in operations rather than building the business.

"Where's my order?" — all day, every day
The majority of your customer service volume is order status requests. Your team is answering the same question hundreds of times a week. None of this needs a human — and it's burning through your support budget.
40–60% of CS volume
Returns processing is manual and slow
Return request arrives, someone reads it, approves it, sends a label, processes the refund, updates stock. Every step requires human intervention, creating delays that damage customer trust and cost repeat purchases.
15–25 min per return
Abandoned carts go unrecovered
A visitor adds to cart, something interrupts them, and they leave. Without an automated recovery sequence, that revenue is gone. A well-timed email or SMS sequence recovers 10–15% of abandoned baskets.
~70% of carts abandoned
Stock-outs happen before anyone notices
By the time someone spots a best-seller running low, you're either scrambling an emergency order or already losing sales to competitors. Inventory monitoring shouldn't require manual checking.
Lost sales + supplier rush fees
Post-purchase sequences don't happen consistently
Review requests, upsells, cross-sells, loyalty offers — you know they work. But between fulfilment, returns, and restocking, they never get sent consistently. You're leaving repeat revenue on the table every week.
~40% of repeat revenue lost
Supplier reorders are reactive, not proactive
You reorder when stock runs low — sometimes after it's already run out. Automated reorder triggers based on velocity and lead time mean you're never caught short on your top SKUs.
3–5% revenue impact avg.
Customer loyalty programmes are underused
You have a loyalty programme. Most customers don't engage with it because reminders, point balance notifications, and tier promotions are never sent at the right time. Automation makes loyalty automatic.
Loyalty investment wasted
How it works

Six stages from consultation to automation.

We audit your operations stack, design the automation architecture, and deploy it — integrated with your existing e-commerce platform and fulfilment setup.

01
Discovery — Free 30-Min Call

We map your order volumes, current tools, team size, and where the operational drag is coming from. No commitment, no pitch deck.

Zero cost, full value
02
Audit — Deep Operational Map

We trace every order from placement to post-delivery — every manual step, every tool handoff, every gap where time and revenue leaks. We quantify it.

Clarity before commitment
03
Design — Automation Blueprint

Order comms, returns workflows, stock alerts, post-purchase sequences, abandoned cart recovery — all designed and mapped before we build a single workflow.

No surprises
04
Build — Ignition Sequence

We build against your blueprint — n8n workflows integrated with Shopify, WooCommerce, your fulfilment provider, and your email/SMS platform. Deployed in 2–4 weeks.

2–4 week delivery
05
Launch — Liftoff

We go live alongside your team, monitor every automation in real time, and handle every edge case that emerges. Your customers won't notice the change — except that everything now works faster.

Supported from day one
06
Orbit — Sustained Operation

Monthly performance reports show exactly what each automation is delivering — in hours saved, revenue recovered, and repeat purchase rates. We expand as you scale.

Continuous improvement
What we deploy

Six automation modules built for retail operations.

Integrates with Shopify, WooCommerce, and major fulfilment providers. Operational within weeks.

📦
Order Status & Fulfilment Comms
Real-time order updates via SMS and email at every stage — confirmed, packed, dispatched, out for delivery, delivered. Status queries answered before they arrive.
Cuts CS volume by 70% · click to expand
↩️
Returns & Refund Workflow
Return request triggers a structured automated workflow — eligibility check, label generation, status updates, stock adjustment, refund processing. Done in minutes, not hours.
Returns processed in under 5 min · click to expand
🛒
Abandoned Cart Recovery
Cart abandonment triggers a timed sequence — email at 1 hour, SMS at 4 hours, final offer at 24 hours. Personalised, incentivised, and timed to convert.
Recovers 10–15% of abandoned carts · click to expand
Automations deployed
    Systems integrated

      📊
      Stock Monitoring & Reorder
      Inventory levels monitored continuously by SKU. Threshold breach triggers alert to purchasing team with pre-formatted reorder — or auto-sent to your supplier.
      Zero stock-outs on key SKUs · click to expand
      💌
      Post-Purchase Engagement
      After delivery, a personalised sequence fires — review request, care guide, cross-sell offer, and loyalty reward. Consistent, automatic, revenue-generating.
      2× repeat purchase rate avg. · click to expand
      🎁
      Loyalty & Retention Automation
      Point balance updates, tier notifications, birthday rewards, win-back sequences for lapsed customers — loyalty programme engagement made automatic.
      Increases loyalty programme ROI 3× · click to expand
      The transformation

      Before Ignyss. After Ignyss.

      The same store. The same team. Completely different operational output.

      Before · Manual operations
      Customer service team spends half the day answering "where's my order?" emails
      Returns take 48–72 hours to process — customer satisfaction drops during the wait
      Abandoned carts sit unrecovered — 70% of potential revenue left on the table
      Best-seller runs out before purchasing team notices — emergency reorder at premium cost
      Post-purchase emails sent inconsistently, or not at all — repeat purchases left to chance
      Loyalty programme exists but customers forget about it — investment underperforms
      After · Ignyss automation
      Order updates sent automatically at every stage — CS handles exceptions only
      Returns processed in under 5 minutes — label issued, refund queued, stock updated automatically
      Abandoned cart sequence fires automatically — 10–15% recovered within 24 hours
      Stock alerts fire at threshold — purchasing team receives pre-formatted reorder before stock runs out
      Post-purchase sequence runs for every customer — review, cross-sell, and loyalty offer timed to convert
      Loyalty programme contacts every eligible customer automatically — ROI triples within 90 days
      Integrations

      Built around your existing e-commerce stack.

      We integrate with your platform, fulfilment provider, and customer comms tools. No rip-and-replace.

      Why Ignyss

      Built for stores that compete on experience, not just product.

      "

      In e-commerce, the product gets the first sale. The operations experience gets every sale after that. Automate the operations layer and the growth takes care of itself.

      Core principle · Ignyss Retail
      "

      Seventy per cent of your customer service volume is order status queries. That is not a staffing problem. It is a systems problem — and systems can be fixed in a week.

      Operational insight · Ignyss
      "

      Abandoned carts are not lost customers. They are warm leads who got distracted. A well-timed automated sequence recovers one in eight. That revenue requires nothing from your team.

      Cart recovery · Ignyss
      Questions

      What stores ask before they start.

      Investment

      Transparent pricing. Measurable returns.

      Every tier includes full build, integration, and ongoing support. Returns measured in hours saved and revenue recovered.

      Early-stage · up to 500 orders/mo
      Ignite
      £500
      /month
      + £2,500–£5,000 build · delivered in 2–3 weeks
      • Order status notifications (SMS + email)
      • Returns & refund workflow automation
      • Abandoned cart recovery sequence
      • Post-purchase review request
      • Monthly performance report
      • Email + chat support
      Start Here
      Most chosen · scaling stores
      Ignite+
      £1,500
      /month
      + £5,000–£10,000 build · delivered in 3–4 weeks
      • Everything in Ignite
      • Stock monitoring & automated reorder alerts
      • Full post-purchase engagement sequence
      • Loyalty programme automation
      • Customer win-back sequences
      • Shopify / WooCommerce deep integration
      • Priority support & quarterly strategy review
      Get Started
      High-volume · multi-channel retail
      Orbit
      £3,000
      /month
      + £12,000–£25,000 build · scoped to your operation
      • Everything in Ignite+
      • Multi-channel order management automation
      • AI customer service triage agent
      • Predictive stock management
      • Supplier portal integration
      • Executive reporting dashboard
      • Dedicated automation engineer
      Talk to Us
      AI Agents

      Autonomous intelligence inside your store.

      Beyond workflows — AI agents that understand context, handle queries, and escalate when human judgment is needed.

      🤖
      Customer Service Triage Agent
      Handles inbound customer queries 24/7 — order status, return eligibility, product questions. Resolves routine automatically and escalates complaints, disputes, or complex cases to your team with full context.
      📈
      Inventory Intelligence Agent
      Monitors stock velocity across all SKUs continuously. Factors in lead times and seasonal trends to trigger reorder alerts before stock runs low — not after it runs out.
      💰
      Revenue Recovery Agent
      Monitors abandoned carts, lapsed customers, and post-purchase drop-off. Triggers personalised recovery sequences with dynamically timed offers, maximising recovery without discounting unnecessarily.
      ROI Calculator

      See the return before you commit.

      Adjust the sliders to reflect your store. See what automation delivers in recovered revenue and saved time.

      Cart revenue recovered / month—
      CS hours freed / month—
      Repeat revenue uplift / month—
      Total value unlocked / month—
      Ready to start

      Automate the operations.
      Scale the growth.

      Book a free 30-minute consultation. We'll look at your current operations stack and show you exactly what we'd automate first.

      Book Your Free 30-Min Consultation
      No commitment. No sales deck. Just an honest look at your operations.