MSP & IT Services Automation ✦ United Kingdom
What would you do with 10 more hours every week? We make that happen — by mapping your MSP operations, finding every hour you're bleeding, and deploying autonomous AI agents that give it back. In weeks, not months.
The Real Cost
For MSPs billing £500k–£3M a year, these are the tasks eating your team alive. Every one of them is automatable. Most take weeks to fix, not months.
Manually copy-pasting every inbound enquiry into your CRM. Scoring leads by memory. Missing the hot ones because someone was busy.
2–3 hrs/weekBuilding proposals from last year's template. Copy the client name. Update the pricing. Forget to change the date. Send it. Cringe.
4–5 hrs/proposalChasing that quote that went quiet three weeks ago. Nobody remembered to follow up. The deal went to someone else.
Revenue, lostYour dispatcher managing jobs through a WhatsApp group and a shared spreadsheet. In 2026. At a technology company.
Daily frictionAnswering "when will my monthly report be ready?" for the third time today. Then building that report manually from five different systems.
3–4 hrs/client/monthYour best engineer handling out-of-hours calls with the same holding message he's written four hundred times. Because you haven't had time to fix it.
Morale + churn riskSunday afternoon. Admin. Again. Not strategy. Not building. Not resting. Admin — because the week filled with everything except the things that matter.
Every. Weekend.Every one of these is automatable.
In weeks. Without replacing any of your existing software.
Scroll down to see exactly what we buildThe Process
Six stages from first conversation to your MSP running on autopilot. Every step is deliberate. Nothing is wasted.
Thirty minutes. We listen. You walk us through your day, your frustrations, your bottlenecks. We identify the exact pressure points where time and money are leaking. No pitch, no slides — just honest diagnosis.
Free · 30 minutesWe spend a week inside your operation. Every process, every manual touchpoint, every system mapped and scored for automation potential — with the exact ROI of fixing each one calculated. You receive your Automation Opportunity Report.
£500–£2,000 · 1 weekWe present your bespoke automation roadmap. Prioritised by impact, sequenced by logic, costed with precision. No surprises. No upsells hidden in the small print.
Included in auditWe build your automations using our proven module library, configured precisely for your MSP and your existing software stack. Two to four weeks. Fixed price. No scope creep.
2–4 weeks · Fixed priceWe onboard your whole team, run live tests on every flow together, and stay close for the first ninety days. Adoption is where most automations fail. We guarantee it won't fail here.
Included · 90-day guaranteeMonthly retainer keeps everything running, optimised, and growing. We monitor, maintain, and expand your automation suite. Every month your MSP runs hotter than the last.
From £500/monthAutomation Modules
Click any module to see exactly what we automate, which systems we connect, and how many hours per week you recover. We start with the two or three that pay for themselves fastest.
Every inbound enquiry captured, scored, and routed to the right person within 30 seconds. No lead falls through a gap, ever again.
Every inbound message classified and responded to by AI before your team opens their inbox. Complaints escalated. Routine questions answered. SLA breaches prevented.
Jobs, tickets, and tasks automatically assigned to the right engineer by skill, load, and geography. Replace the WhatsApp group and the shared spreadsheet.
Proposals, SOWs, contracts, and monthly reports generated automatically from data already in your systems. Sent to the right person at the right time.
Every lead chased. Every client checked in on at exactly the right moment. Renewal alerts 90 days before expiry. Review requests at the peak of satisfaction.
An AI that knows everything about your MSP — pricing, processes, client preferences, FAQs. Your team asks questions in plain English and gets instant, accurate answers.
The Transformation
We connect to the tools you already use — no rip-and-replace
Some businesses survive.
"Most MSPs improve in inches. Ignyss clients don't improve — they ignite. The difference is visible in month one."
Ignyss"Your best engineers are doing admin that a machine should do. That's not an efficiency problem. That's a leadership opportunity."
Ignyss"Per Ardua Nostra, Ad Ignota. We take on the complexity so you don't have to. Through our hardship — yours will reach the unknown."
IgnyssBefore You Ask
No. We build around what you have. ConnectWise or Autotask, HubSpot or a custom CRM, Microsoft 365 or Google Workspace — we connect to your existing systems via APIs. No data migration. No disruption.
The audit takes one week. The build typically takes two to four weeks. Most clients see measurable time savings in the first week of go-live. ROI is typically recovered within two to three months.
Every automation we build is monitored 24/7. If something fails, we typically know before you do. Monitoring and fixes are included in your retainer. For the first 90 days post-launch, we treat every issue as P1.
Yes, completely. You own the workflows, the logic, the integrations, and the code. If you ever moved on, you could take everything with you. No proprietary black boxes. No lock-in.
Yes to both. We built our module library specifically for MSPs using PSA tools. ConnectWise and Autotask are the most common platforms in our market and our integrations are designed with their APIs in mind.
The audit costs £500–£2,000 depending on complexity. Always a fixed price. You receive your Automation Opportunity Report with precise ROI calculations. If you proceed with a build, the full audit fee is deducted from your project cost.
This is built specifically for owner-operated MSPs with 5–20 staff. You're at the size where every hour of admin is an hour not spent on clients or growth. That's exactly why Ignyss exists.
Transparent Pricing
Every engagement starts with a paid audit. This protects both of us — you get a precise ROI calculation before any build begins. No audit, no project. No exceptions.
Starter
+ £2,500–£5,000 one-off build
Growth
+ £5,000–£10,000 one-off build
Partner
+ £12,000–£25,000 one-off build
Not Software. Not Tools.
You're not buying software. You're deploying autonomous agents — they work while you sleep, handle what you hate, and never need managing. Your team spends every hour on work that only humans can do.
Your agents work 24/7. They don't take lunch, call in sick, or miss a deadline. They process in seconds what takes your team hours.
Your AI does 99% of the work. For critical decisions, it queues a single confirmation — a human approves in one click. Full control, zero micromanagement.
Every agent is bespoke — built around your tools, your data, your workflows. No off-the-shelf templates. No compromises.
All Ignyss automation pipelines are securely sandboxed, fully tested via version control before deployment, and built to strict data privacy standards. Your data never leaves your systems without your knowledge.
See Your Numbers
Move the sliders. See the numbers change.
The Ignition Point
Book a free 30-minute consultation. No pitch, no pressure, no slides — just an honest conversation about where your MSP is and where it could be. We'll tell you exactly what we'd automate, how fast, and what it's worth.