Hospitality Automation ✦ Hotels · Restaurants · Venues
No-shows draining revenue. Review requests that never get sent. Late-night enquiries left unanswered. The experience you deliver to guests shouldn't be undermined by the admin behind the scenes. We automate the operational layer so your team can focus on hospitality, not firefighting.
The Real Cost
Every venue, restaurant, and hotel has the same operational problems. They're invisible to guests — but they're costing you revenue, reviews, and repeat business every single day.
A table books online, confirms, then doesn't show. No automated reminder went out. No deposit confirmation was taken. You find out when the table sits empty at 8pm.
£60–£200/cover lostA guest leaves having had a genuinely great experience. You mean to ask for a review. Someone was busy. The moment passed. Another 5-star review that never happened.
Pipeline, lostEnquiries arrive at 9pm via email, Instagram DM, and your website contact form simultaneously. Nobody sees them until morning. The enquirer has already called your competitor.
Bookings, lostYour loyalty regulars come every month. They've never once received a personalised offer, a birthday acknowledgement, or a "we miss you" nudge after a long gap.
Retention, weakeningStaff rota built manually in a spreadsheet. Swaps communicated by WhatsApp. Shifts that don't get covered until the morning of. Your front-of-house manager spends 4 hours a week just on scheduling.
4 hrs/week, wastedEvent enquiries received, partially responded to, then lost in someone's inbox. A corporate client who wanted to book their Christmas party chose a venue that replied within the hour.
Events revenue, lostA post-visit complaint arrives on TripAdvisor. You see it three days later. A professional response now wouldn't have prevented it — an automated check-in after the visit would have.
Reputation, exposedEvery one of these is automatable.
In weeks. Without changing how your guests experience you.
Scroll down to see exactly what we buildThe Process
Six stages from first conversation to your hospitality business running on autopilot. Every step is deliberate. Nothing is wasted.
Thirty minutes. We listen. You walk us through your operations, your busiest periods, your biggest pain points. We identify exactly where revenue and time are leaking — before we recommend a single thing.
Free · 30 minutesWe spend a week inside your operation. Every guest touchpoint, every manual process, every missed opportunity mapped and scored for automation potential — with the precise ROI of fixing each one calculated.
£500–£2,000 · 1 weekWe present your bespoke automation roadmap. Prioritised by impact — highest return automations deployed first. You see exactly what we'll build, what it costs, and what it gives back. No surprises.
Included in auditWe build your automations configured for your venue, your booking system, and your brand voice. Two to four weeks. Fixed price. Every flow tested against real guest scenarios before going live.
2–4 weeks · Fixed priceWe onboard your team, run live tests on every flow, and stay close for ninety days. Your front-of-house team will know exactly how the automation works alongside them — not instead of them.
Included · 90-day guaranteeMonthly retainer keeps everything running and growing. Seasonal campaigns, new automation flows, performance optimisation. The fire doesn't go out — it spreads across every service, every season.
From £500/monthAutomation Modules
Click any module to see exactly what we automate, which systems we connect, and what impact it delivers. We start with the automations that protect revenue and recover time fastest.
Every reservation confirmed, reminded, and followed up automatically. Enquiries answered 24/7 in your brand voice. No more missed bookings or unanswered messages at midnight.
Review requests sent automatically at the peak of guest satisfaction — after a great meal, after checkout, after an event. Consistent, personalised, and perfectly timed every time.
Rota built from your template, shift confirmations sent automatically, cover requests managed through a structured workflow. Replace the WhatsApp chaos with a system that works.
Regulars acknowledged. Lapsed guests re-engaged. Birthday offers sent. Post-visit check-ins that catch problems before they become TripAdvisor reviews. All automatic, all personalised.
Every event enquiry captured, qualified, and followed up within the hour — regardless of when it comes in. Proposals sent automatically. Follow-up sequences that don't let hot leads go cold.
Automated pre-visit reminders by SMS and email, deposit confirmation flows, and waitlist management. Protect your revenue from last-minute cancellations and no-shows.
The Transformation
We connect to the tools you already use — no rip-and-replace
Some businesses survive.
"Great hospitality is about the experience. We make sure the operations running behind it are invisible — and flawless."
Ignyss"Every no-show is preventable. Every missed review is preventable. Every unanswered late-night enquiry is preventable. We prevent them."
Ignyss"Per Ardua Nostra, Ad Ignota. We take on the complexity so you don't have to. Through our hardship — yours will reach the unknown."
IgnyssBefore You Ask
We connect with the most widely used reservation platforms including OpenTable, ResDiary, and property management systems. If your booking system has an API — which most do — we can connect to it. We'll confirm compatibility on the discovery call before recommending any build.
No — and this is where most automated guest comms fails. Every message we build is written in your brand voice, with your venue's personality. Guests receive warm, personalised communications that feel like they came from your team. We train these on how you actually communicate, not generic templates.
The audit takes one week. The build takes two to four weeks. Most clients see a measurable reduction in no-shows and an increase in review volume within the first two weeks of going live. The impact on events bookings typically takes four to six weeks as the follow-up sequences run their course.
Absolutely. Seasonal venues often benefit more because the revenue windows are tighter and the cost of a no-show or a missed event enquiry is proportionally higher. We can build automation that activates and scales with your operating season, and goes quiet when you're closed.
Yes — this is the entire premise. Automation handles the timing and consistency of communication. The warmth, the language, and the personalisation are still yours. In fact, automated messages often feel more personal because they arrive at exactly the right moment rather than days late when someone finally got around to it.
The audit costs £500–£2,000 depending on the size and complexity of your operation. Always fixed price. At the end, you receive your Automation Opportunity Report with precise ROI calculations for every flow we recommend. If you proceed with a build, the full audit fee is deducted from your project cost.
Single-site hospitality businesses often see the fastest ROI because every booking matters more. A 30% reduction in no-shows and 4× more reviews can transform a single venue's revenue and reputation. We've designed our packages specifically so that independent operators can access this level of automation without enterprise-level budgets.
Transparent Pricing
Every engagement starts with a paid audit. You get a precise ROI calculation before any build begins. No audit, no project. No exceptions.
Starter
+ £2,500–£5,000 one-off build
Growth
+ £5,000–£10,000 one-off build
Partner
+ £12,000–£25,000 one-off build
Not Software. Not Tools.
You're not buying software. You're deploying autonomous agents — they handle guest communications while you sleep, follow up on event enquiries before your competition, and never forget to ask for a review.
Enquiries handled at 11pm. Review requests sent at exactly the right moment. Reminders going out whether your team is in service or not.
Complex enquiries, complaints, and VIP guests are always flagged to your team. AI handles the routine. Humans handle the exceptional.
Every message written in your voice. Every flow configured around your venue, your policies, and your guest journey. Nothing generic. Nothing off-the-shelf.
All Ignyss automation pipelines are securely sandboxed and built to UK GDPR standards. Guest data is handled with the same care you'd expect from any professional hospitality operation. Your data never leaves your systems without your knowledge.
See Your Numbers
Move the sliders. See the numbers change.
The Ignition Point
Book a free 30-minute consultation. We'll walk through your operations, show you exactly where revenue is leaking, and tell you precisely what we'd automate first — and what it's worth to your venue.